Effective date: November 6, 2024

At Ludi-Time, we attach great importance to the protection of your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding that information.

1. Data controller

The controller of personal data collected through this site is:

Ludi-Time E.I.

ECB Number: BE0757834373

Head Office: Gennappe

E-mail: contact@ludi-time.be

Telephone: +32 493101810

2. Data collected

We collect different types of personal data in the course of our activities, including:

• Identification information: name, first name, e-mail address, telephone number.
• Connection data: IP address, browser type, time of connection, pages consulted.
• Transaction data: information related to payments and transactions.
• Data related to customer preferences: communication preferences, purchase history and services.

3. Methods of data collection

Personal data is collected via:

• Registration or contact forms on our website.
• Direct exchanges by e-mail, phone or during our events.
• Cookies and other tracking technologies when you use our website.

4. Purpose of data processing

Your personal data is processed for the following purposes:

• Management of registrations for events and activities offered by Ludi-Time.
• Order tracking, invoicing and payments.
• Communication of marketing and promotional information (with your consent).
• Improving our services and your user experience.
• Compliance with legal and regulatory obligations.

5. Legal basis of processing

We process your data on the following legal bases:

• Performance of a contract: for the organisation of our events and the provision of our services.
• Consent: for sending marketing emails or for certain cookies.
• Legitimate interest: to improve our services and ensure the security of our site.
• Legal obligations: to comply with tax and accounting requirements.

6. Sharing of data

We do not share your personal data with third parties except in the following cases:

• With our service providers (hosting, payment, marketing) in the context of managing our business.
• To comply with legal or judicial obligations.
• With your explicit consent.

7. Data retention period

Your personal data is kept for a period corresponding to the purpose for which it was collected:

Transaction data is retained for as long as required by law (e.g. accounting and tax obligations).

Marketing data is kept until you withdraw your consent.

8. Data security

We implement technical and organisational measures to protect your data against unauthorised access, loss, alteration or destruction. However, no transmission over the internet is fully secure and we cannot guarantee the absolute security of the information transmitted.

9. Your rights

You have the following rights under applicable law:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can request the correction of inaccurate information.
• Right to erasure: you can request the deletion of your data under certain conditions.
• Right to object: you can object to the processing of your data for marketing purposes.
• Right to portability: you can request the transfer of your data to another service provider.

To exercise these rights, please contact us at contact@ludi-time.be.

10. Cookies

Our site uses cookies to improve user experience and collect traffic statistics. You can set your browser to accept or reject cookies at any time.

11. Changes to the privacy policy

We reserve the right to change this policy at any time. Any changes will be published on this page and, if necessary, you will be informed by e-mail. The date of the last update is shown at the top of this page.

12. Contact

For any questions or requests regarding this privacy policy, please contact us at:

Ludi-Time E.I.

E-mail: contact@ludi-time.be

Telephone: +32493101810